Marketing Representative

Responsibility: Lead Production & Quality & Database Development

Standards:

Produce 120 quality leads per month. Specialist - DH, Addressing, Shipping Marketers produce 105 quality leads per month, 75 of which must be lead specific within category.
Make a minimum of 100 outbound calls per day with a .50 second average duration on call.
Maintain a minimum of 100% of assigned budgets in all categories year to date.
Generate lead to revenue of 35K per month for Generalist and 40K for Specialist.
Obtain 5 PBCC’s per month.
Obtain 10 qualified FaxBack’s per month. (Approved by management.)
Collect ETA’s and E-mail addresses of prospects accurately.
Proficient in all Passport and Exchange functions to enable lead distribution, communication, and data base maintenance.
Must pass audits as administered by Call Center Management.
Monitoring on initial phone calls to prospect.
Call within designated territory.

Responsibility: Territories and Time Management

Standards:

Display and demonstrate strong time management skills on a daily basis to ensure productivity.
Initiate calls and generate calls within designated territory unless otherwise assigned by supervisor/manager.

Responsibility: Customer Service

Standards:

Return all customer calls; voice mail messages etc. within eight (8) business hours.
No more than 3 complaints per year from internal/external customers.