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    May 2007 USPS Rate Change

    Rate Change Order/Shipping FAQ

    Please select your question from the list below.

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    Q:  Will a Rate-Pak™ be automatically sent to me?
    A:  If you have a Neopost RCP (Rate Change Protection) contract, a Rate-Pak™ or Smartcard will be shipped to you at no additional charge. Simply follow the instructions included with the shipment to install the device or click here to download the installation guide for your scale.

    If you do not have RCP (Rate Change Protection) contract, please click here and choose your scale for further instructions on how to obtain a new Rate-Pak™ or Smartcard.

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    Q:  When will Neopost ship my Rate-Pak™?
    A:  All Rate-Paks™ for scales, computers and mailing machines will be sent approximately one week before the rate change.  You can expect your updated rates to be delivered a few days before the new rates become effective.  If you have moved and have not notified Neopost, please contact us immediately to update your profile information so we can send your new rates. Customer Support can be reached at toll-free 1-800-934-2257 or the email support link.

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    Q:  I have not received my Rate-Pak™?
    A:  Rate-Paks™ will be delivered by the rate change.  If you have not received your Rate-Pak™ you can contact Customer Support at 1-800-934-2257.

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    Q:  Do I need to return the old Rate-Pak™?
    A:  Yes.  Neopost recycles all Rate-Paks™ wherever possible.  A prepaid self-addressed envelope is included in each Rate-Pak™ shipment to make the return as simple as possible. If you didn’t receive the return envelope with your shipment, please send your old Rate-Pak™to the following address:

    Mailroom Services, Inc.
    4650 Hickory Hill Rd.
    Memphis , TN 38141-6815

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    Q:  I have Rate Change Protection. Will I be charged for this change?
    A:  No. The benefit of the Rate Change Protection Program is that no matter how many rate changes take place in one year, you are covered and the rates module will be shipped to you automatically.

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    Q:  I need to send a Purchase Order. What do I do?
    A:  If our records indicate your company needs to issue a purchase order before accepting products or services, you will automatically receive a letter from us. The letter will ask you to mail or fax your purchase order to us so we can prepare your updated rate module. If you haven't responded to the letter, please do so right away so we can send your new updated rate module.

    You can mail or fax your purchase order to:

    Neopost Rate Change Department
    P.O. Box 1183
    Union City , CA 94587
    Phone: (800) 934-2257
    Fax: (510) 429-6721

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    Q: Does Neopost have a Rate Change Online Help page for the various products?
    A: Yes. Click here to access the Neopost Knowledgebase. 

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