Customer Support

At Neopost, we place great emphasis on customer satisfication. This section is designed to assist you with customer support requirements.

Service Request
Place a request for service anytime, day or night.

Knowledgebase
Start here for how-to, troubleshooting, downloads, rate change and product information regarding Neopost Products.

Address Change/Meter Move
Have you moved your location? Send us your updated information.

Postage-On-Call
You can receive your postage resetting codes here! No need to call an 800 Number.

Leasing
Find out more about the Neopost Leasing program.

Date Change
Change the date on your postage meter with these instructions.

Phase IV Meter Migration / Decertification
Learn more about the upcoming Phase IV USPS Meter Migration / Decertification Plan for 2008.

2007 USPS Rate Change Information
Information regarding the 2007 USPS Rate Change and Shape-Based Pricing Intitiative.

UPS / FedEx Rate Change
View details about UPS and FedEx rate increases.

Safety Datasheets

FAQ
If you have a question that isn't answered here, please email us or use our information request form.

Tax Information
W9 tax information.

Neopost Maintenance Agreement
View the terms and conditions of the Neopost Maintenance Program here.