2008 UPS / FedEx Rate Change Support

Rate Change Hotline: 1-800-934-2257

If you have administrative or technical questions concerning the rate change you can contact Neopost as described below.

» Click here to submit a service request electronically.

If you find that you need to call, please try to have as much of the following information as possible available when our operator answers. We can still help you without these, but it may take a little longer.

• Product model number
• RATE-PAK® serial number
• Neopost customer number

Administrative Questions: For general questions, and for all questions about shipping, billing, serial numbers, etc:

• CALL 800-934-2257, Monday through Friday from 6:00 AM to 5:00 PM Pacific Time, or
• FAX a detailed statement of your question to 510-429-6721*

Technical Support: For strictly technical questions (those that relate to the way the equipment functions), you may:

• CALL 800-259-2678 (option 4) Monday through Friday, 5:00 AM to 5:00 PM Pacific Time
• FAX a detailed description of your problem to 972-241-9355*
• E-MAIL to Neopost Support (select "Technical Service and Support for Neopost Equipment" as the Nature of your issue)*

*NOTE: Faxes and e-mail can be sent to us 24/7. They will be read and acted on during business hours — usually that will coincide with the phone hours listed above for each department.

If you aren't sure if your question is "Technical" or not, please call Administrative Support first - they can re-route you to Technical Support later if necessary.