About > What We Deliver > Neopost Professional Services
Professional Services
At Neopost, we have progressed beyond mere equipment repair to provide a new level of nationwide customer support.

Our factory-trained technicians are devoted to delivering a positive customer experience through prompt, reliable and state-of-the-art service. Together, we are committed to helping you achieve your objectives for efficiency, dependability and performance.

THREE LEVELS OF MAINTENANCE AGREEMENTS TO MEET YOUR SERVICE NEEDS
Feature Standard Premier Custom
Service Availability 8:00am - 5:00pm 8:00am - 5:00pm Defined by Client
Call-back Time 2 hours 1 hour Defined by Client
Response Time 8 hours 4 hours Defined by Client
Preventative Maintenance Yes Yes Yes
Parts Yes Yes Yes
Loaner Equipment Not available Yes* Defined by Client
Toll-free Phone Support Yes Yes Yes
*If not repaired within 4 hours of technician's arrival on site

Neopost provides comprehensive service offerings.

Extended Service Hours
Provides access to factory-trained technicians, mornings, evenings and weekends

Operator Training
Hands on training sessions at your site to maximize employee productivity

Large Installation Management
Site preparation, equipment delivery, installation and training

On-Site Support
Schedule a service technician who will remain onsite at your location to assist with operating and troubleshooting

Preventative Maintenance
Avoid interruptions to your productivity by keeping your equipment in top operating condition