At Neopost, we have progressed beyond mere equipment repair to provide a new level of nationwide customer support.
Our factory-trained technicians are devoted to delivering a positive customer experience through prompt, reliable and state-of-the-art service. Together, we are committed to helping you achieve your objectives for efficiency, dependability and performance.
THREE LEVELS OF MAINTENANCE AGREEMENTS TO MEET YOUR SERVICE NEEDS
| Feature | Standard | Premier | Custom |
| Service Availability | 8:00am - 5:00pm | 8:00am - 5:00pm | Defined by Client |
| Call-back Time | 2 hours | 1 hour | Defined by Client |
| Response Time | 8 hours | 4 hours | Defined by Client |
| Preventative Maintenance | Yes | Yes | Yes |
| Parts | Yes | Yes | Yes |
| Loaner Equipment | Not available | Yes* | Defined by Client |
| Toll-free Phone Support | Yes | Yes | Yes |
| *If not repaired within 4 hours of technician's arrival on site | |||
Neopost provides comprehensive service offerings.
Extended Service Hours
Provides access to factory-trained technicians, mornings, evenings and weekends
Operator Training
Hands on training sessions at your site to maximize employee productivity
Large Installation Management
Site preparation, equipment delivery, installation and training
On-Site Support
Schedule a service technician who will remain onsite at your location to assist with operating and troubleshooting
Preventative Maintenance
Avoid interruptions to your productivity by keeping your equipment in top operating condition
